BUYBACK PROGRAM TERMS & CONDITIONS

Please read the below terms and conditions regarding ACV Partners’ Buyback Program as restrictions apply.  The full terms and restrictions are set forth in your Services Agreement.

Note that the Buyback Program is the only means of obtaining any refund from ACV.  Outside of the Buyback Program, ALL SALES ARE FINAL AND NO REFUNDS ARE AVAILABLE.

1. Initial Services Fee Buyback

Background: The Initial Services Fee (“ISF”) is your initial investment in your Amazon business. Once your Store is up and running (your “Store Opening”), you’ll begin to sell products and receive payments from Amazon. The amount you get to keep after paying Amazon fees, ACV’s commissions, and various expenses, as outlined more fully in the Service Agreement, is called your “Net Profit.” 

Our Promise: If, during the first 36 months after your Store Opening, your total Net Profits are less than your ISF, you can sell your Amazon business to ACV. We’ll pay you the difference between your Net Profits and ISF so that you recoup your full ISF.  To exercise this option, just send us a written notice within 45 days after that 36-month period ends.

Exceptions: There are some situations where you either forfeit your right to the ISF Buyback or it simply doesn’t apply due to factors outside both of our control, such as:

• If you breach the Services Agreement, don’t provide the promised funds to keep your inventory in stock, don’t pay us, cancel payments you previously approved, or prevent us from managing your account and keeping your Store up and running;
• If your store underperforms due to factors outside of our control, such as supplier delays or Amazon shutting down your store; or
• If you terminate the Services Agreement before the 36-month period is up.

Limitations: The ISF Buyback only applies to the ISF and not unsold inventory or fees for additional services.  While we may consider these things separately on a case-by-case basis, there are no guarantees.

2.  Inventory Buyback for Wholesale FBA Products:

Our Promise: If we buy inventory for your Store through Wholesale Fulfilled by Amazon for $5,000 USD or more, and it doesn’t make enough sales within 90 days of first being listed for purchase to pay for itself, you can sell the remaining inventory to us. We’ll pay you the cost of the inventory minus the revenue it generated. 

Alternative: If you want, instead of buying back the unsold inventory, we can replace it with another product that could perform better.  To exercise either option, just send us a written notice within 10 days after that 90-day period ends.

We believe that the Buyback Program underscores our commitment to your success and satisfaction. Should you have any questions or require further clarification, please do not hesitate to contact our customer service team.

Thank you for entrusting us with your business. We look forward to a prosperous partnership.